1. Introduction and effectiveness of the General Conditions of Sale
These general conditions of sale (hereinafter, "General conditions") Have as their object the regulation of the purchase of food products, carried out remotely via the internet, on the website www.snackplanet.it (hereinafter"Site") In accordance with the provisions of Chapter I, title 3, part 3, of Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter"Consumer Code”).
The seller of the products and owner of the Site is: Videosound di Campigli Andrea with registered office in Via C.L. Marchiani 25 Fucecchio. VAT number: 06371690485 - Registration in the Florence Company Register with number FI - 631976. E-mail address: firstname.lastname@example.org, PEC address: email@example.com
In the event that the person making purchases on the Site requests an invoice and / or is not a "consumer or user" as defined in art. 3, paragraph 1, lett. a), of the Consumer Code, the withdrawal regulations pursuant to art. 11 of these General Conditions nor, more generally, the provisions that pursuant to the same Consumer Code apply only to "consumers".
Contracts concluded with snackplanet.it di Campigli Andrea, through the Site, are governed by these General Conditions in compliance with Italian law. The language available to conclude the contract is Italian.
2. Acceptance of the General Conditions and Customer commitments
The consumer who accesses the Site to make purchases (hereinafter "Customer") Is required, before proceeding to order the products, to read these General Conditions that have been made available to him on the Site and which will be available at any time by the Customer also, in full, in the confirmation email of each order and which, of course, are generally and unequivocally accepted at the time of purchase.
The Customer is invited to download and print a copy of the purchase form and these General Conditions, the terms of which, the Site reserves the right to modify unilaterally and without notice.
3. Conclusion of the Agreement
To conclude the purchase contract, it will be necessary to fill in the form in electronic format and send it following the relative instructions. It contains the images of each product and the relative price, the means of payment that can be used, the delivery methods of the purchased products and the relative shipping and delivery costs. Before concluding the contract, you will be asked to confirm that you have read the General Conditions including the information on the right of withdrawal and the processing of personal data.
The buyer will be obliged to pay the price from the moment the online order forwarding procedure is completed. This will be done by clicking on the button bearing the words "Pay for the Order"At the end of the purchase procedure.
The contract is concluded when the seller receives the form, after verifying the correctness of the data contained therein.
4. User data and site registration
During the product purchase and payment procedure, there is no obligation on the part of the Customer to register on the Site. In fact, the purchase procedure as a simple guest is also provided. The registration option is totally optional and can only be exercised by the Customer, in a completely voluntary manner, both during normal navigation on the Site and during the purchase phase, through the appropriate electronic forms. The registration option allows the Customer to have an account on the Site where they can view recent orders, manage shipping and billing addresses, change their password and account details.
By making a purchase on the Site and / or registering on the Site itself, the Customer consents to the use of their data (names, e-mail address, postal address, telephone number, etc.) which are strictly necessary for the fulfillment of orders. This personal data is collected through the operation of the order forms on the Site on the page called "Checkout".
The Customer assumes responsibility for the information provided which must be correct and truthful. If the Customer communicates inaccurate or incomplete data, he cannot in any way hold the Site responsible for any problems arising from this.
The user undertakes to maintain the secrecy of his access data and to keep them with due care and diligence and not to transfer them, even temporarily, to third parties.
The Site has the obligation to protect the customer's privacy in compliance with Legislative Decree 196/2003. All the Customer's personal data, collected when connecting to the Site, are used exclusively for order fulfillment. Such data will never be disclosed to anyone or transferred to third parties.
5. Product Information
The information and characteristics relating to the products are available on the Site. The images of the products are placed side by side with the descriptive cards of the latter for the sole purpose of presenting them for sale, for this reason they are intended as purely indicative. Given the continuous evolution of marketing, the final product may differ in the characteristics of logo, colors or packaging compared to that shown on the site. Therefore, in the event of a difference between the image and the written product sheet, the description of the product sheet always prevails. In the event that the Customer is interested in a particular product not from the point of view of food consumption, but with the sole purpose of acquiring a collector's item (e.g. a limited edition can), we recommend that you contact us before bringing to I finish the order to verify that the product matches the one shown in the photo
6. Availability of products
All products marked with the wording "Out of stock" are temporarily not available for sale through the Site. In any case, even in the presence of products marked as "Available", please note that availability refers to actual availability at the time. where the buyer places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other customers before order confirmation.
Even after sending the order confirmation e-mail, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically rectified with the elimination of the unavailable product and the Customer will be immediately informed by e-mail.
If the buyer requests the cancellation of the order, by terminating the contract, the Site will refund the full amount paid by the Customer as soon as possible or in any case no later than 7 days from the moment in which the Site became aware of the decision. of the buyer to terminate the contract.
The price of the products will be that indicated from time to time on the site, except where there is an obvious error.
The information relating to the products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors for which the Site cannot therefore be held responsible, except in the case of willful misconduct or gross negligence. In the event of an error, the Site will notify the buyer as soon as possible, allowing confirmation of the order at the right amount or cancellation. In any case, the Site will not be obliged to supply what is sold at the lower price incorrectly indicated.
The prices of the site are expressed in Euros (€) and include VAT, they do not include shipping costs. Prices are subject to change at any time. The changes do not affect orders for which order confirmation has already been sent.
Once the products have been selected, they will be added to the cart. It will be sufficient to follow the purchase instructions, entering or verifying the information requested in each step of the process. Order details can be changed before payment.
8. Methods of Payment
The Customer may pay for the Products and related shipping costs by credit card, PayPal, prepaid cards and cash on delivery.
- Credit card
The circuits on which it is possible to purchase on the Site are:
- Visa / Visa Electron
- American Express
Once the order has been confirmed, the Customer will be redirected to the PayPal site where he can make the payment using the funds in his account or a credit card, even prepaid, or, again, any other methods provided by Paypal, in compliance with the relative conditions.
- Cash on delivery
During the checkout the customer will be notified of the extra € 4, once the order is confirmed the order will be processed and it will be the customer's concern to make the payment to the courier upon delivery.
If the purchase is made by a professional or company, it will be possible to request an invoice by entering the billing information including tax code and / or VAT number. In this case, the accompanying invoice will be attached to the package and / or, on request, also sent via e-mail attachment in PDF format. The professional is responsible for the correct insertion of billing data and is expressly informed that, in case of failure to request the invoice during the order, it will not be possible to request it later.
The Site ships throughout Italy, including the islands.
The Site undertakes to make deliveries within 24/48 working hours, but these will in any case take place within 7 working days (10 days for islands and disadvantaged areas) from confirmation of payment.
All product deliveries are at the Site's risk.
The risk will be transferred to the Customer upon delivery of the products to the Customer by the courier.
Deliveries are made through the use of express courier service. The carrier used may vary depending on the goods purchased (Nexive, Crono Poste Italiane, Bartolini, SDA, GLS, UPS).
The cost of shipping is set at € 6.50.
Orders placed on weekends or on holidays or non-working days will be processed starting from the first available working day.
It should be noted that the Site is not responsible for unforeseeable delays or those not attributable to it or for reasons of force majeure.
After having given the package to the courier, the Site, as soon as it receives it from the courier itself, will forward to the Customer the tracking number of the shipment with the relative link. By using the tracking code, the customer can independently follow all the phases of the shipment, up to delivery.
The goods are delivered by express courier service with delivery to the street level. By shipment we mean entrusting the goods to the courier. The material delivery of the package takes place only after acceptance by affixing a signature.
Upon delivery of the package by the courier, before affixing the acceptance signature, the Customer is required to check that the packaging is intact, not damaged, nor wet or otherwise altered, even in the closing materials such as, for example , the adhesive tape. In the presence of obvious tampering or alteration of the package, the Customer has the right to refuse the package, by having the courier enter the reasons for the refusal or any reserve on the delivery note.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery. In this case, the Site will contact the courier to confirm the refusal of acceptance of the package and to agree on its return to the sender. In the meantime, he will contact the Customer to agree on a new shipment of the order placed and rejected.
In the event that the goods have not been delivered due to the impossibility of the Customer to receive them, depending on the courier used for the shipment, there are still one or two delivery attempts, indicated, from time to time, by notices of the latter in the customer's mailbox. If in the delivery attempts the courier fails to deliver the package, then the Customer must contact the courier through the references left by the latter, in order to arrange an appointment for delivery or, possibly, to collect the package from the courier's deposit itself.
If the shipment of the goods does not take place on schedule or the courier in charge does not deliver the package within the agreed delivery time, the Site will contact the Customer as soon as possible to try to establish another delivery deadline. In the event that no agreement is reached, the Site will terminate the sales contract with consequent cancellation of the order. In this case, the Customer will be fully refunded of the amount paid.
In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within the period of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
To exercise the right of withdrawal, the Customer must contact the Site by sending an email to firstname.lastname@example.org.
Once having read the communication with which the Customer requests to take advantage of the right of withdrawal, the Site will contact him again to communicate the instructions on how to return the goods.
The right of withdrawal is however subject to the following conditions:
- the law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product;
- the right of withdrawal does not apply to goods made to measure or personalized.
- the purchased good must be intact and in its original packaging, except for any deterioration of the same which will result in the consequent decrease of the reimbursed value. To limit damage to the original packaging, it is recommended, when possible, to put it in a second box, which must protect the product well inside. In all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided;
The shipping costs for returning the goods, as required by current regulations, are charged to the customer;
The shipment, until the certificate of receipt in our warehouse is received, is under the full responsibility of the Customer;
In case of damage to the goods during transport, the Site will promptly notify the Customer of the incident, to allow him to promptly file a complaint against the courier chosen by him and obtain a refund of the value of the goods (if provided for by the type of shipment that he has done); in this case, the product will be made available to the Customer for its return, at the same time canceling the request for withdrawal;
The Site is not responsible in any way for damage, theft or loss of goods returned by uninsured shipments;
The goods subject to exercise of the right of withdrawal must return to the snackplanet.it warehouses within 14 calendar days from the date of authorization for return, after this deadline the shipment will be rejected and at the same time the request for withdrawal will be canceled;
In case of forfeiture of the right of withdrawal, the Site will return the purchased good to the sender, charging the shipping costs to the sender.
Without prejudice to any repair costs for damage to the original packaging and / or to the internal packaging, the Customer will be reimbursed for the full amount of the returned goods, within 14 days from the return of the goods, except for a decrease in value due to deterioration of the goods. which will result in a consequent reduction of a maximum of 20% of the amount reimbursed.
The refund will be made using the same payment method used by the Customer, unless the latter has expressly requested a different method. In case of bank transfer or cash on delivery, the Customer will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).
Any complaint must be addressed directly to VIDEOSOUND, through the contact form on the Contacts page or by sending an e-mail to the address: email@example.com. The Site undertakes to respond to complaints within 7 working days.
13. Online Resolution of Consumer Disputes (ODR)
If the Customer is a European consumer, he must be aware of the fact that the European Commission makes available to all residents in Europe a tool dedicated to alternative dispute resolution.
14. Applicable law and competent court
The sales contract between the customer e snackplanet.it of Campigli Andrea it is considered concluded in Italy and regulated by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Florence.
GDPR update 24 May 2018
The Personal Data collected are used for the provision of services to the User or for the sale of products, including payment and possible delivery. The Personal Data collected to complete the payment may be those relating to the credit card, the current account used for the transfer or other payment instruments provided. The payment data collected by snackplanet.it depend on the payment system used.
Possibility of data deletion:
They can be removed at any time, just send an email to firstname.lastname@example.org
Archived data collection
The collected data will remain in our databases, then they will be stored inside and can be removed at any time, just send an email to email@example.com and request the removal.